Degrees/Certifications:
- BS in CSCI/IT from East Tennessee State University 2001
- A+, N+, MCP, MCSA (Completed August 2005)

Skills:
- Network Design, Network Cabling, PC Maintenance and
Troubleshooting, Active Directory, Exchange Management,
DHCP, DNS, Remote Access, Printers, Backup, Security,
Telecommunications Management, Virus and Spyware Defense,
Graphic Design, Desktop Publishing, Web Design, Router
Configuration and Troubleshooting

Software:
- Operating Systems: MS DOS, Windows 98, ME, 2000, XP, Vista Business,
Server 2000 and 2003.
- Office Apps 2000 to 2007: MS Word, Excel, Outlook, Visio, FrontPage.
- Other: Microsoft Sharepoint Services, Veritas Backup Exec, Symantec,
Citrix, GIMP, Avaya Site Administrator.

Awards: 2006 Excellence Award in IT
Christ Community Health Services

2003 Circle of Excellence for Q1,
Dell Computer Corporation
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July 2005 to Current
Network Administrator
Christ Community Health Services, Memphis, TN

- Install and maintain various components within the network.
(Routers, switches, PCs, servers, cabling, etc)
- Maintain PC hardware and software throughout multiple sites.
- Manage MS Exchange 2003 Server and user accounts through Active Directory.
- Assist users with trouble tickets via help desk software solution.
- Troubleshoot hardware/software problems in person or over the phone.
- Create and maintain corporate Intranet using Microsoft SharePoint.
- Train and assist users with Microsoft Office applications as well as other corporate software.
- Manage and support telecommunication system (VOIP, digital, and analog).
- Create training documentation and procedures for end users.
- Develop and manage backup solutions for various servers and applications.
- Research and purchase hardware and software.
- Install and maintain networked printers as well as local desktop printers.
- Manage firewall and remote access (SSL VPN).
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July 2003 to July 2005
IT Specialist (West Tenn. Rep)
Cherokee Health Systems, Morristown, TN

- Maintain network and system software
- Troubleshoot PC hardware and software
- Create network documentation
- Develop and maintain content on member websites
- Set up servers and server applications
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June 2002 to June 2003
Senior Support Technician
Dell Computer Corporation, Nashville, TN

- Troubleshoot hardware and software
- Learn new technologies/software as needed
- Achieved the Circle of Excellence Award for Q1 2003 January 2002 to May 2002